Delivery Policy


Shipping and Delivery

Orders placed Monday - Thursday are usually shipped out on the following business day. Orders placed on holidays or over weekends will be processed on the next business day. Normally, the shipped package will arrive within 7 days.

*Please note, there may be delayed shipping times due to Covid-19 restrictions. Thank you for your understanding and patience! 


Refund and Return Policy

Familidoo does not accept returns or exchanges and all sales are final. We make sure that every product we send out has passed quality screening prior to the packing process. Any damages caused during the delivery process to our customers are out of our control, hence that is not our responsibility.  


International Shipping: Duties, Taxes or Other Fees

Duties, taxes, and other fees are determined by the customs agency within the destination country and are the responsibility of the recipient. These fees will be due at the time of delivery and are non-refundable. Familidoo is not responsible for customs and duties. For more information, please contact your local customs office.